Anonymous
map-marker Auburn, Alabama

Reorder parts

I got this party tent awhile back and when we went to put it together there was a lot of ends bent. Can I order just the frame? Everything else was pretty good.

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Anonymous
map-marker East Norriton, Pennsylvania

Massage chair

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I purchased a massage chair from this company; it wasn't packaged very well when it was delivered to my home, but there was no damage to the massage chair inside; I've been using it for 10 days now, and so far there have been no problems; I'll probably recommend it to my friends!

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Jen M Suo

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Verified Reviewer
| map-marker Memphis, Tennessee

Absolute WORST company I’ve ever dealt with.

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Clueless customer service, useless in entirety. Send an incomplete gazebo.

Paid 150$, cant use it bc of missing piece.

No one cares or wants to help. Beyond disgusted

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Loss:
$150

Preferred solution: Full refund

User's recommendation: Not ever

Sissi Z

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Verified Reviewer

Satisfying Shopping Experience

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Original review updated May 24, 2024

Purchased the Homcom Armless Fabric Loveseat from the Aosom website, so I would like to share my experience and feedback regarding this product. PROS: 1.

Comfort: This sofa is incredibly comfortable. The seat and back cushions are well-padded, ensuring a cozy seating experience. The armless design provides ample seating space, making it perfect for family gatherings or living room arrangements. 2.

Aesthetics: I am truly impressed with the sofa's appearance. The classic tufted upholstery and exquisite detailing add a touch of elegance to my living space, making it a focal point. 3. Easy to Clean: The fabric of this sofa is easy to clean.

A simple wipe with a damp cloth easily removes any stains or dust, which is particularly important for families with children. CONS: 1. Size: The dimensions of this sofa are more suitable for small-sized families or rooms with limited space. If you require a larger sofa to accommodate more people, you may need to consider other options.

I am extremely satisfied with the comfort and coziness this sofa provides. The sturdy construction and plush padding allow me to relax and unwind effortlessly. I also appreciate its aesthetic appeal, as it offers an elegant and comfortable seating option for my household. Aosom's shipping service was prompt and efficient.

I received the product well before the estimated delivery date. Overall, its comfort, aesthetics, ease of maintenance, and service all exceeded my expectations.

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Preferred solution: Deliver product or service ordered

User's recommendation: Do not hesitate to have a try:)

Shadiamond Ocq

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Verified Reviewer

Took some time to work things out with customer service

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Got a prompt response from customer service initially but havent heard back in several days about next steps. A part arrived dented.

We didnt finish unpacking after that, so I cant comment on the quality of the product.

I really hope we hear back because we want to get it set up and have the use of it. After a process they got in touch with us again, and they sent us a new product.

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Shian Rqx

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Verified Reviewer

Operating instructions could be better

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Nice shed but was hard to build instructions were complicated to read and understand, some screws were hard to put in the hole couldnt put down the metal floor at the end too complicated made our own floor base

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Anonymous
map-marker London, England

Some plastic parts missing

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Hi we bought a metal shed though 1 of your agents we have contacted them about the problem and not interested at all basically took the money and don't want to know so the problem is the little cream nuts you use on the inside to hold the sheets in place are missing as when we opened the box the bag was all open when is now stopping us from completion of the shed if you could help us out would be appreciated.

Regards neil curley

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User's recommendation: Make sure everything is in the box as they don't want to help when parts are missing and tell you to look on Google

Anonymous
map-marker Whitstable, Kent

Replacement cover for gazebo & 2 damaged fixings

Two of the fittings broke on my gazebo and the cover got damaged. I asked if they knew where I could purchase replacement fittings and where I could purchase a new cover because there wasn't many 4mx4m around.

The man on the phone told me I couldn't get replacement fittings and he wouldn't tell me where to purchase a cover, in case I wasn't happy with it and it would be his fault. He told me to buy a new gazebo.

I don't want to pay that much out again. I'm happy with Outsunny products, but my gazebo is only just a year old.

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Anonymous
map-marker San Diego, California

Needing part replacement

He was patient, calm. I hadn't turned the chair over.

I only looked at the back of the chair from floor level.

I found the other part w/the wiring to connect the remote when I turned it over. I emailed my apology

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User's recommendation: Great customer service

Carol N Sxh

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Verified Reviewer

Defect product

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Put on hold then left a voice message 4/16/2023 11:00am

One bar is missing the large holes to hold the cot together. I need a replacement if the bar.

Carol Nugent 914-649-****

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Preferred solution: A replacement bar with the correct holes

Anonymous
map-marker Philadelphia, Pennsylvania

Cup holder

As advertised the Outsunny rocker/recliner with cup holder/pad. There is actually 2 cup holders in one.

The problem is the holder leans on a slant. If you put a cup not sealed the liquid would spill. I sent a message several times only speaking to Amazon. Finally I decided to look up the ph#.

Spoke with a rep and he said it is what it is. (To sum it up.) They offered me $21 for parts???/a replacement chair which has the same problem. I saw $40 on one note but it was never offered. pissed.

Bad advertisement. Was not as advertised

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Beth S Kuz
map-marker Maquoketa, Iowa

Package was delivered to another address.

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The Christmas present I bought for my boyfriend ended up at someone elses house. At first they didnt want to do anything about it.

I complained on pissed customer. I called the company back to complain and they offered to send me another product.

I received the package in 3 days. I appreciated the customer service I received!

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Nyima Zoi
map-marker Reno, Nevada

Didn't receive instructions

Never received instructions. This is a scam never received instructions this is a scam never received instructions to scam never received instructions this is a scam never received instructions this is a scam

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User's recommendation: Don’t order this is a scam

Malcolm W Hpp
map-marker Philadelphia, Pennsylvania

Anger

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When I was a child I had temper tantrums whenever something was difficult to assemble. This behavior continued as a young adult and later a married man.

It definitely affected my marriage. I went crazy when things didnt go my way. Finally after my marriage ended I matured to the point of suppressing my childlike behavior. Now Im 70 and my present wife bought an Outsunny deck lounger from a catalog company.

It was just shy of $1000. Much to my surprise it had to be FULLY assembled. As unbelievable as that was the instructions had only pictures and numbers - not a single word of instruction. This had to be a joke but there was no one to answer the phone to help so it wasnt so funny.

The parts didnt fit right and the work space was to small to get your hands into. I spent 25-30 hours putting this piece of crap together. Fortunately my wife wasnt around me during this fiasco. At 70 years I lapsed backward in time to my irrational childhood antics.

IF YOU BUY OUTSUNNY PRODUCTS YOULL LIKELY LOSE IT LIKE I DID. YOULL REALIZE TOO LATE THAT IT WASNT AT ALL WORTH THE PRICE AND DEFINITELY NOT WORTH THE TIME. BTW THE LOUNGER HAS MRTAL PARTS WHICH BEGAN RUSTING WITHIN WEEKS OF THE AGGRAVATING ASSEMBLY. HEAR ME.

ITS A LOSE LOSE!! DONT BE A FOOL.

DONT BUT ANY PRODUCT MADE BY AOSOM OR ITS RELATED COMPANIES. AND TO YOU AOSOM

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Cons:
  • Poor assembly instructions

Preferred solution: Let the company propose a solution

User's recommendation: Never buy this crap

Sally T Rpc

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Verified Reviewer
| map-marker Portsmouth, England

Gazebo

Good Morning, last year I purchased the Outsunny 3Mx4M double top gazebo in coffee, my order ID f5a43da9-57-ca-4527-****-f12a2ee391db.

I have tried to reassemble and all the screw holes and brackets have pulled out the metal, I am so shocked at this and the poor quality, I have only used this for one season, to say I am upset is an understatement.

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Preferred solution: Let the company propose a solution

Diedre J

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Verified Reviewer
| map-marker Fayetteville, North Carolina

My chair is broken

Nothing yet lol I am trying to reach customer service and talk to someone about the chair I purchased

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Preferred solution: Let the company propose a solution

User's recommendation: Make it better to reach customer service

About

Related Companies

Aosom UK, Aosom Canada, Aosom Ireland, Aosom Spain, Homcom

Summary

Aosom offers a wide range of quality, cost-effective products from categories such as Biking, Fitness, Home Goods, Massage Equipment, Backyard Products, Pet Products and much more. Aosom LLC was founded in 2009 and has grown into one of the top import companies in Oregon. Located in Lake Oswego, Oregon it serves customers in the lower 48 states providing high quality products at really good prices. At Aosom LLC one can find products featured on amazon, ebay, wayfair, sears, newegg and hayneedle. The state of the art warehouse of Aosom LLC allows the company to ship products quickly and accurately. Aosom LLC is based in Lake Oswego, OR.

Aosom reviews and complaints

Aosom is ranked 420 out of 3174 in Furniture and Decor category

Area Served

Canada, UK, USA

Payment Methods

American Express

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