
Aosom
Aosom Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Aosom has 1.9 star rating based on 51 customer reviews. Consumers are mostly dissatisfied.
80% of users would likely recommend Aosom to a friend or colleague.
- Rating Distribution
Pros: Price, Good product at good price, Nice.
Cons: Bad customer service, Customer service and delivery is non existent, False advertising.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Aosom has 1.9 star rating based on 51 customer reviews. Consumers are mostly dissatisfied.
80% of users would likely recommend Aosom to a friend or colleague.
- Rating Distribution
Pros: Price, Good product at good price, Nice.
Cons: Bad customer service, Customer service and delivery is non existent, False advertising.Recent recommendations regarding this business are as follows: "Not ever", "Do not hesitate to have a try:)", "Make sure everything is in the box as they don't want to help when parts are missing and tell you to look on Google", "Great customer service", "Don’t order this is a scam".
Most users want Aosom to offer a solution to their issues.
Review authors value the most Reliability and Location. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews


























Reorder parts
I got this party tent awhile back and when we went to put it together there was a lot of ends bent. Can I order just the frame? Everything else was pretty good.
Massage chair
I purchased a massage chair from this company; it wasn't packaged very well when it was delivered to my home, but there was no damage to the massage chair inside; I've been using it for 10 days now, and so far there have been no problems; I'll probably recommend it to my friends!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Absolute WORST company I’ve ever dealt with.
Clueless customer service, useless in entirety. Send an incomplete gazebo.
Paid 150$, cant use it bc of missing piece.
No one cares or wants to help. Beyond disgusted
Preferred solution: Full refund
User's recommendation: Not ever

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSatisfying Shopping Experience
Purchased the Homcom Armless Fabric Loveseat from the Aosom website, so I would like to share my experience and feedback regarding this product. PROS: 1.
Comfort: This sofa is incredibly comfortable. The seat and back cushions are well-padded, ensuring a cozy seating experience. The armless design provides ample seating space, making it perfect for family gatherings or living room arrangements. 2.
Aesthetics: I am truly impressed with the sofa's appearance. The classic tufted upholstery and exquisite detailing add a touch of elegance to my living space, making it a focal point. 3. Easy to Clean: The fabric of this sofa is easy to clean.
A simple wipe with a damp cloth easily removes any stains or dust, which is particularly important for families with children. CONS: 1. Size: The dimensions of this sofa are more suitable for small-sized families or rooms with limited space. If you require a larger sofa to accommodate more people, you may need to consider other options.
I am extremely satisfied with the comfort and coziness this sofa provides. The sturdy construction and plush padding allow me to relax and unwind effortlessly. I also appreciate its aesthetic appeal, as it offers an elegant and comfortable seating option for my household. Aosom's shipping service was prompt and efficient.
I received the product well before the estimated delivery date. Overall, its comfort, aesthetics, ease of maintenance, and service all exceeded my expectations.
Preferred solution: Deliver product or service ordered
User's recommendation: Do not hesitate to have a try:)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTook some time to work things out with customer service
Got a prompt response from customer service initially but havent heard back in several days about next steps. A part arrived dented.
We didnt finish unpacking after that, so I cant comment on the quality of the product.
I really hope we hear back because we want to get it set up and have the use of it. After a process they got in touch with us again, and they sent us a new product.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOperating instructions could be better
Nice shed but was hard to build instructions were complicated to read and understand, some screws were hard to put in the hole couldnt put down the metal floor at the end too complicated made our own floor base
Some plastic parts missing
Hi we bought a metal shed though 1 of your agents we have contacted them about the problem and not interested at all basically took the money and don't want to know so the problem is the little cream nuts you use on the inside to hold the sheets in place are missing as when we opened the box the bag was all open when is now stopping us from completion of the shed if you could help us out would be appreciated.
Regards neil curley
User's recommendation: Make sure everything is in the box as they don't want to help when parts are missing and tell you to look on Google
Replacement cover for gazebo & 2 damaged fixings
Two of the fittings broke on my gazebo and the cover got damaged. I asked if they knew where I could purchase replacement fittings and where I could purchase a new cover because there wasn't many 4mx4m around.
The man on the phone told me I couldn't get replacement fittings and he wouldn't tell me where to purchase a cover, in case I wasn't happy with it and it would be his fault. He told me to buy a new gazebo.
I don't want to pay that much out again. I'm happy with Outsunny products, but my gazebo is only just a year old.
Needing part replacement
He was patient, calm. I hadn't turned the chair over.
I only looked at the back of the chair from floor level.
I found the other part w/the wiring to connect the remote when I turned it over. I emailed my apology
User's recommendation: Great customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefect product
Put on hold then left a voice message 4/16/2023 11:00am
One bar is missing the large holes to hold the cot together. I need a replacement if the bar.
Carol Nugent 914-649-****
Preferred solution: A replacement bar with the correct holes
Cup holder
As advertised the Outsunny rocker/recliner with cup holder/pad. There is actually 2 cup holders in one.
The problem is the holder leans on a slant. If you put a cup not sealed the liquid would spill. I sent a message several times only speaking to Amazon. Finally I decided to look up the ph#.
Spoke with a rep and he said it is what it is. (To sum it up.) They offered me $21 for parts???/a replacement chair which has the same problem. I saw $40 on one note but it was never offered. pissed.
Bad advertisement. Was not as advertised
Package was delivered to another address.
The Christmas present I bought for my boyfriend ended up at someone elses house. At first they didnt want to do anything about it.
I complained on pissed customer. I called the company back to complain and they offered to send me another product.
I received the package in 3 days. I appreciated the customer service I received!
Didn't receive instructions
Never received instructions. This is a scam never received instructions this is a scam never received instructions to scam never received instructions this is a scam never received instructions this is a scam
User's recommendation: Don’t order this is a scam
Anger
When I was a child I had temper tantrums whenever something was difficult to assemble. This behavior continued as a young adult and later a married man.
It definitely affected my marriage. I went crazy when things didnt go my way. Finally after my marriage ended I matured to the point of suppressing my childlike behavior. Now Im 70 and my present wife bought an Outsunny deck lounger from a catalog company.
It was just shy of $1000. Much to my surprise it had to be FULLY assembled. As unbelievable as that was the instructions had only pictures and numbers - not a single word of instruction. This had to be a joke but there was no one to answer the phone to help so it wasnt so funny.
The parts didnt fit right and the work space was to small to get your hands into. I spent 25-30 hours putting this piece of crap together. Fortunately my wife wasnt around me during this fiasco. At 70 years I lapsed backward in time to my irrational childhood antics.
IF YOU BUY OUTSUNNY PRODUCTS YOULL LIKELY LOSE IT LIKE I DID. YOULL REALIZE TOO LATE THAT IT WASNT AT ALL WORTH THE PRICE AND DEFINITELY NOT WORTH THE TIME. BTW THE LOUNGER HAS MRTAL PARTS WHICH BEGAN RUSTING WITHIN WEEKS OF THE AGGRAVATING ASSEMBLY. HEAR ME.
ITS A LOSE LOSE!! DONT BE A FOOL.
DONT BUT ANY PRODUCT MADE BY AOSOM OR ITS RELATED COMPANIES. AND TO YOU AOSOM
- Poor assembly instructions
Preferred solution: Let the company propose a solution
User's recommendation: Never buy this crap
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Gazebo
Good Morning, last year I purchased the Outsunny 3Mx4M double top gazebo in coffee, my order ID f5a43da9-57-ca-4527-****-f12a2ee391db.
I have tried to reassemble and all the screw holes and brackets have pulled out the metal, I am so shocked at this and the poor quality, I have only used this for one season, to say I am upset is an understatement.
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |My chair is broken
Nothing yet lol I am trying to reach customer service and talk to someone about the chair I purchased
Preferred solution: Let the company propose a solution
User's recommendation: Make it better to reach customer service
About
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Aosom offers a wide range of quality, cost-effective products from categories such as Biking, Fitness, Home Goods, Massage Equipment, Backyard Products, Pet Products and much more. Aosom LLC was founded in 2009 and has grown into one of the top import companies in Oregon. Located in Lake Oswego, Oregon it serves customers in the lower 48 states providing high quality products at really good prices. At Aosom LLC one can find products featured on amazon, ebay, wayfair, sears, newegg and hayneedle. The state of the art warehouse of Aosom LLC allows the company to ship products quickly and accurately. Aosom LLC is based in Lake Oswego, OR.

Aosom is ranked 420 out of 3174 in Furniture and Decor category
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